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Providing the Best Constituent Service in Congress

Written by Press Release

July 11, 2018

Patty Bateman’s husband, Richard, served in the Vietnam War. She has seen the pain he carried home from the war and has fought with him to navigate the Department of Veterans Affairs to get the benefits he earned. When they ran into hurdles getting care and benefits, the Batemans called my office for assistance. 

The Batemans are one of the thousands of Arkansas families who have reached out to my office for help navigating the federal bureaucracy and resolving issues with government agencies. We do our best to get answers, find solutions or just cut through the red tape that Arkansans face.

One of the mottos I live by as an elected official is “to use the power of the office for good.” I’ve used this phrase to help foster a culture among my staff about the importance of serving Arkansans and being a resource for constituents who need assistance. 

As a public servant, I aim to achieve the standard set by longtime Arkansas Congressman John Paul Hammerschmidt who consistently managed to help an enormous number of people when they encountered problems involving the federal government. It’s an honor and privilege to carry on this legacy of service and I’m proud of the work my staff and I do to help Arkansans who have run into roadblocks with government agencies.   

For these efforts, the Congressional Management Foundation (CMF) recently recognized the work my office does providing the best constituent service in Congress. CMF awarded my team and I with its Democracy Award in the Constituent Service category based on our consistent record of helping Natural State residents. My staff and I are proud of this recognition and pleased to offer unmatched assistance to Arkansans who reach out for help. 

CMF President and CEO Bradford Fitch called the office a “model” for my fellow members of Congress and applauded our work to “restore trust and faith that our democratic institutions can work.”

Helping Natural State residents is one of my most important responsibilities. It doesn’t matter where you’re from or what candidate or party you vote for – we’re here to help you however we can. 

There are a lot of ways to reach my office so I can help. You can visit our updated website at www.boozman.senate.govthat we designed to make it easier to submit requests for assistance via mobile devices and keep Arkansans updated about the work we’re doing for you.

Constituent service often gets little attention, but it makes a real difference in the lives of people across the state – just like the Batemans. Please don’t hesitate to reach out so we can help you.

 

Original article source: https://www.boozman.senate.gov/public/index.cfm/2018/7/providing-the-best-constituent-service-in-congress | Article may or may not reflect the views of KLEK 102.5 FM or The Voice of Arkansas Minority Advocacy Council

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